General conditions for the purchase and sale of goods through the e-commerce site SITE_URL

General terms and conditions of purchase contracts – distance selling within the meaning of the Consumer Protection Act between SITE_URL, hereinafter referred to as SUPPLIER, on the one hand, and on the other hand, the person who agreed to these General Terms and Conditions, named below for short, USER, in connection with the request and purchase of the offered goods through the SITE_URL electronic store.

These general terms and conditions are intended to establish and regulate the relationship between the legal entity SITE_URL representing the website at the address SITE_URL and its users. By viewing the content of the website, users agree, accept and undertake to comply with the same general conditions of use and service.

Article 1. The Supplier provides the User with the opportunity, subject to compliance with these General Terms and Conditions, to purchase the goods offered in the SITE_URL electronic store.

Art. 2. The provider publishes at SITE_URL:

  • description of the main characteristics and image of each product, according to the information specified by the manufacturer – the sales price, including VAT, as well as a tariff for the value of the courier or transport costs, not included in the price of the goods, related to their delivery; information about the methods of payment, delivery and performance of the contract;
  • the right of the User and the conditions and manner of exercising it to withdraw from the contract and the conditions under which the goods can be returned, except for cases under the Consumer Protection Act; the period for which the offer and price made remain in force;
  • the minimum duration of the contract – for contracts for permanent or periodic supply of goods or services;
  • any other information that the supplier is obliged to provide in accordance with Bulgarian legislation to the User in a timely manner before the purchase of the goods by the User.

Art. 3. In order to obtain the right to make valid requests to purchase the goods offered at SITE_URL, the User must correctly fill in his data in the online form of SITE_URL – two names, telephone, email address; delivery address; method of payment. In the event that the User provides incorrect data or changes that have occurred in the period under the previous paragraph are not reflected, the Supplier has the right not to fulfill the requested order.

Art. 4. By pressing the “Order” button, the User expresses “online” agreement with these General Terms and Conditions, by which he is considered bound by their clauses. Upon successfully placing an order using the “Order” button, the User will receive confirmation of their order by email to the email address specified in the order form. Additional phone confirmation may be required if additional information or clarification is needed regarding the order.

Art. 5. If an incomplete, incorrect or wrong address and/or telephone number is specified when submitting the request, it is considered invalid and the Supplier is not obligated to fulfill it. The request takes effect between the parties from the moment of confirmation of the validity of the request by the contacted SITE_URL e-store representative and the User who submitted and completed the specific request, preceded by confirmation by the e-store representative of the availability of the goods requested for purchase.

Art. 6. All prices are in Bulgarian levs, including VAT. The indicated prices of the individual goods are for the respective quantity and do not include the delivery costs, except in cases where the ‘free delivery’ option is explicitly mentioned for an item or a group of items. When making valid requests for a certain number of goods and paying the price of the requested goods, which number is specified through negotiation between the representative of the electronic store and the User who submitted and carried out the specific requests, the costs for the delivery of the goods remain at the expense of the User.A user who wishes to pay the price in a foreign currency within the meaning of the Foreign Exchange Act undertakes actions in consultation with a representative of the electronic store SITE_URL to calculate the exact amount of the price of the requested goods in the relevant foreign currency.

Art. 7. The price under the previous article and the delivery costs can be paid in one of the following ways: cash on delivery or bank transfer.

Art. 8. The goods requested for purchase are delivered with suitable packaging and transport according to its type to the delivery address specified by the User in a period sufficient according to the circumstances, agreed between the SITE_URL e-store representative and the User.

Art. 9. The goods are delivered to the User’s delivery address or to a third party representative of the User, who accepts and confirms receipt of the same on behalf of the User. When handing over the goods, the User or the third party – the User’s representative, signs the accompanying documents serving as confirmation of the delivery of the goods.In the event that the User is not found within the deadline for delivery to the address indicated by him or access and conditions for delivery of the goods are not provided within this deadline, the Supplier is released from its obligation to deliver the requested goods. The user can confirm his desire to receive the goods even after the expiry of the delivery period in which he was not found at the address, bearing all the costs of delivery. In this case, a new delivery period starts from the moment of confirmation according to the previous sentence.

Art. 10. The Supplier undertakes to: transfer to the User the actual ownership of the purchased goods after the Supplier or its representative receives the purchase price of the specific goods; to deliver the goods requested for purchase on time; to take due care in the performance of his duties.

Art. 11. The supplier has the right to:

  • to place electronic references to other Internet pages and resources for the sale of goods and the provision of services by third parties, including electronic references pointing to other websites and in the user profile;
  • to send the User newsletters for which the User has subscribed;
  • to collect and use information about its users when they register, which may include first name, last name, last name, address, occupation, gender, age group, telephone, email address for correspondence and any other information provided during registration and any other that is introduced or provided when requesting, receiving or using the services provided by the provider, participating in promotions, raffles and competitions, filling in survey cards, questionnaires, forms and others, and the Provider will use the same in compliance with the Law for the protection of personal data.

Art. 12. The supplier:

  • takes care that the information in the store is always kept true and up-to-date, but does not guarantee the reliability and completeness of the same;
  • is not responsible for not providing access to the store, as well as for the non-processing or untimely processing of purchase requests, in the event of circumstances beyond its control – cases of force majeure, random events, problems in the global Internet network;
  • does not guarantee that access to the Store will be uninterrupted, timely, secure and error-free to the extent beyond its ability, control and will;
  • insofar as it does not have the ability to change, control or otherwise influence the quality and suitability for use of the goods requested by the User, it is not responsible for their compliance with the applicable regulatory requirements and their qualities;
  • shall not be liable for any damage caused to the software, hardware or telecommunications equipment or for any loss of data resulting from any material or resources searched for, downloaded or used in any way through it;
  • insofar as it does not have the objective opportunity and obligation and does not control the Internet pages and resources made available through the electronic links placed in the store and in the user profile;
  • is not responsible for the illegal nature of the content and materials located on these Internet pages and resources;
  • is not responsible for damages suffered and lost profits arising from the use, access or unreliability of these materials and content;
  • does not have the obligation and the objective possibility to control the way the User uses the store.
  • is not responsible for unforeseen out-of-stocks;
  • the consequences, including any damages, caused by or in any way related to the access or use of this site;

Art. 13. The user undertakes:

  • to provide an accurate and valid telephone, delivery address and e-mail address for correspondence;
  • to pay the price of the goods requested by him;
  • to pay the costs of delivery, except in cases where the costs of delivery remain at the expense of the Supplier;
  • to receive the goods;
  • take all care and take the necessary measures that are reasonably required to protect your password;
  • not to disclose your password to third parties and to notify the Provider immediately in case of unauthorized access to your user profile, as well as in the event of such a possibility;
  • in view of the specifics of Internet protocols and security in the protection of password data, to terminate the session during which he entered his user profile by pressing the virtual “exit” button;
  • not to submit fictitious or invalid applications or other false information. The user bears full responsibility for the protection of his password, as well as for all actions performed by him or a third party by using it.

Art. 14. The user has the right to:

  • Online access to the Provider, subject to the conditions and requirements for access, except in the event of circumstances beyond the control of the Provider – cases of force majeure, random events, problems in the global Internet network; access and correction of your personal data online;
  • to refuse to receive the goods requested by him for purchase in compliance with the legal requirements /the Law on Obligations and Contracts, the Law on Consumer Protection/;
  • to receive in full the sums paid by him, in cases of improper payment;
  • to do their own research and obtain the necessary information before placing an order for a product.

Art. 15. The user undertakes:

  • to comply with the terms and conditions for submitting complaints and making requests for replacement of claimed goods, terms and conditions published on the e-commerce website SITE_URL and declares that it is considered bound by these terms and conditions.
  • to comply with the terms and conditions for submitting complaints and making requests for replacement of claimed goods, terms and conditions published on the e-commerce website SITE_URL and declares that it is considered bound by these terms and conditions.
  • not to violate someone else’s property or non-property rights, including intellectual property rights;
  • to notify the Supplier immediately of any case of committed or discovered violation when using the store;
  • not to interfere with the proper operation of the system, including, but not limited to, not to thwart the identification procedure of another user, not to access outside of the one granted to him, not to prevent other users from using the store;
  • not to extract by technical means or in a technical way information resources or parts of information resources belonging to the databases located in the store and thus not to create its own database in electronic or other form;
  • not to impersonate another person or a representative of a legal entity or group of people that he is not authorized to represent, or otherwise mislead third parties about his identity or his belonging to a certain group of persons;
  • not to commit malicious acts within the meaning of these General Terms and Conditions. In case of non-compliance with the obligations, the Provider has the right immediately and without prior warning to stop the access of the User and third parties to his user profile, as well as the right to compensation for all damages suffered and lost benefits, which are a direct and immediate consequence of the non-fulfillment of the obligations under the previous paragraph by the User. In these cases, the Supplier has the right to refer the competent state authorities to establish the relevant violation.

Art. 16. Upon termination of the contract, the Provider shall take action to deactivate the user profile and delete the password for access to the same.

Art. 17. The user can at any time request the deletion of his account. In this case, the deletion takes place only after the fulfillment of all validly submitted requests and corresponding payment of the due price and delivery costs.

Art. 18. The contract between the parties is also terminated upon the occurrence of any of the following circumstances: suspension of activity by the Supplier; ceasing to maintain the store; with a one-week notice to the other party, in case of non-fulfillment of its obligations under the contract or in other cases provided for by law.

Art. 19. The User is obliged to indemnify the Provider and all third parties for all damages suffered and lost benefits, including for any costs and paid attorney’s fees, compensations paid, administrative expenses incurred as a result of claims brought by third parties in connection with the User’s failure to fulfill his obligations under this contract, a violation of Bulgarian legislation, applicable foreign laws, these General Terms and Conditions, good manners and/or Internet ethics. The User is obliged to indemnify the Provider for all damages caused by third parties to whom he has provided his password, when using the same.

Art. 20. The parties declare that in case of invalidity of individual parts of these General Terms and Conditions, this will not entail the invalidity of these General Terms and Conditions, and the individual invalid clauses will be considered to be legally replaced by mandatory rules of the law.

Art. 21. All disputes between the parties shall be resolved in a spirit of understanding and goodwill. In the event that no agreement is reached, all unresolved disputes arising out of or relating to the contract between the parties, including disputes arising out of or relating to its interpretation, invalidity, performance or termination, and disputes to fill gaps in the contract or its adaptation to new circumstances, will be resolved by court order by the competent court in the city of Sofia.

Art. 22. The written form is considered to be complied with by sending an e-mail, pressing an electronic button on a page with content that is filled in by the User or marking a field on the Provider’s website and the like, insofar as the statement is technically recorded in a way that makes it possible to be reproduced.

For the purposes of these General Terms and Conditions, the following terms and expressions used in these General Terms and Conditions shall have the following meanings:

“Website/Site” is a specific place in the global Internet network, accessible through its unified address (URL) under the HTTP, HTTPS or other standardized protocol and containing files, programs, text, sound, picture, image or other materials and resources.

“Web page” is an integral and distinct part of a website.

SITE_URL is an e-commerce website – for the sale of goods at a distance, which are delivered after the User expressly requests them.

“User” is a natural person over the age of 18 or a legal entity that is registered in the Republic of Bulgaria and has agreed to these General Terms and Conditions.

“User profile” is a separate part of the site, containing information about the User, provided by the same during his registration and stored by SITE_URL, and access to the user profile is carried out by entering a username and password. The user profile enables the User to view and edit the data entered during registration, the entries in the address book, to access information about all his requests to purchase goods from the SITE_URL e-commerce store, to change his access password, to subscribe , respectively, to unsubscribe, to receive a newsletter, etc.

“Username” is a unique code of letters and/or numbers chosen by the User (his current e-mail address) by means of which he is individualized in SITE_URL

“Password” is a set of characters chosen by the User, which, together with the username, individualizes the User and provides him with the ability to make valid requests to purchase the goods and services offered at SITE_URL.

A “newsletter/e-bulletin” (“newsletter”) is a regularly distributed publication on topics that may be of interest to the person who subscribes to receive the publication.

“Packaging” are containers and any other devices or materials that are capable of carrying out the function of containing and storing various goods offered directly to the User.

“Sales price” is the final price per unit or for a specified quantity of a good or service, including value added tax and all additional taxes and fees.

“Accidental event” is a circumstance of an extraordinary nature, unforeseen at the time of the conclusion of the contract, which makes its implementation objectively impossible.

“Electronic link” is a link indicated in a certain Internet page that allows automated forwarding to another Internet page, information resource or object through standardized protocols.

“Information system / System” is any individual device or set of interconnected or similar devices which, in the execution of a certain program, provides, or one of the elements of which provides, automatic data processing.

“IP Address” (“IP address”) is a unique identification number associating a computer, Internet page or resource of the User in a way that allows locating them in the global Internet network.

“Commercial communications” are advertising or other communications representing directly or indirectly the goods, services or reputation of a person engaged in a commercial or craft activity or exercising a regulated profession.

“Malicious actions” are actions or inactions that violate Internet ethics or harm persons connected to the Internet or associated networks, sending unsolicited mail (solicited commercial messages, spam, junk mail), flooding channels, gaining access to resources with foreign rights and passwords, using flaws in systems for personal gain or obtaining information (hack), performing actions that can be qualified as industrial espionage or sabotage,damaging or destroying systems or information arrays (crack), sending “Trojan horses” or causing the installation of viruses or remote control systems, disturbing the normal operation of other Internet users and associated networks, performing any actions that may qualify as a crime or an administrative offense under Bulgarian legislation or under other applicable law.

The General Terms and Conditions can be changed unilaterally by the Provider, who, after making the changes, undertakes to notify the User by sending to his e-mail and/or publishing a message about this in a prominent place on the website. The changes in the General Terms and Conditions do not affect the relationship between the User and the Supplier, which arose with a valid request for the purchase of goods submitted before the notification.

Supplier data under the Electronic Commerce Act and the Consumer Protection Act:

  • Namely:
  • Headquarters, address of management, address for exercising the activity and for submitting complaints from users:
  • EIC:
  • Email:
  • Website:
  • Telephone: