Return and exchange
RETURN OF GOODS
In the event that you are not satisfied with the product and we have not met your criteria, you have the right to return or exchange (for size) the goods you purchased within 14 days of receiving them. The return of the item/s is at the expense of the customer , except in cases where agroconsult-buinov.com made an error when sending the order.
In such a case, you must fill out a form here and notify us on the phone or email listed on the site.
After clarifying the details of the return, you need to send us the shipment at your expense to a courier office, and in the description you must write the number of your order!
In order for the shipment to be accepted, it must be in the condition in which it was delivered!
- to be with all accompanying documents – receipt/bill of lading
- to be with the original packaging and labels
- to be in good merchantable condition
- to be clean
In the event of cancellation of the contract (finally returned item), the merchant will refund the customer the amount paid by him via bank transfer within 14 days of receiving the returned item, at the address/office specified by the merchant.
agroconsult-buinov.com reserves the right not to accept returned products that do not meet the conditions described above.
REPLACEMENT OF ITEM
In the event that you wish to exchange your purchase for another item, then you must follow the steps described above. Our team will gladly assist you to choose the right product for you. Once we receive the item you wish to return, we will send you a new one according to your requirements. The costs of returning the item are for the account of the Customer.